Paul Fairweather - Head of Business Systems
Paul is responsible for all the clever technical things behind the scenes. Responsible for both our customer-facing and internal systems, Paul and his highly skilled team are constantly looking at ways to improve all aspects of UK Credit’s technical capability to ensure customers can apply quickly and easily and that everything’s in place to ensure the smooth operation of the business. In his spare time Paul is chauffeur to a teenage family and enjoys walking, DIY and a stupidly hot chilli.
Ruth McCluskey - Head of Lending
Ruth has the important task of ensuring that we are rigorously assessing UK Credit loan applications before making a final decision on whether we can lend to an applicant. Ruth and her team work hard to protect our loan applicants, guarantors and UK Credit by conducting the checks that allow all parties to feel comfortable that a loan is both affordable and the right decision. This is central to our role as a responsible lender. Outside of work Ruth enjoys going to the gym, eating out and interior design.
Ross Branigan - Head of Finance
Ross does the vital job of handling our money, tracking our progress and forecasting future demands. He provides key information to the senior management team regarding new products, product pricing and credit risk to facilitate our ambitious growth plans. In his spare time Ross is a frequent gym-goer and is a bit of a sporting aficionado. He loves to explore European cities and grabbing a cheeky Nando’s whenever he can.
Carol Hewson - Collections & Recoveries Manager
Although such events are rare, a small proportion of our customers find themselves falling behind on loan repayments. Carol and her team are here to help those customers to get back on track, ensuring a fair approach for both our customers and our business. Carol enjoys the theatre, her pets and travelling in her spare time, having spent a lot of time exploring India over the years, which is evident in her favourite food: Sag Paneer.
Brendan Wilson - Risk & Compliance Manager
Brendan plays a crucial role in ensuring that UK Credit goes about its business in a responsible manner. He makes sure we not only work within the complex and important regulations surrounding lending, but that we also have the appropriate processes in place to meet and continually improve our own strict standards of service. Brendan is a keen runner and regularly competes in running events, even the odd marathon. His ideal night in is with a nice malt whisky watching NCIS or reading a good book.
Kate Ley - Training & Recruitment Manager
To achieve our goal of becoming the number one guarantor lender in the market, we need to have a team of top professionals to take us there. As Training & Recruitment Manager, Kate is instrumental in making sure that we attract, train & retain the talent we need to fulfil our ambitions. When she’s not working, Kate likes to spend time with her family, renovate her home and go on active holidays - quad biking, diving, snorkelling and kayaking are all fair game.
Star of the Month - Andrew Yull, Developer
Andrew worked to deliver the automated customer checks to be used in the sales and underwriting teams. The work proved successful in creating time efficiencies in the customer journey, allowing us to serve and help more customers, more quickly. In the pursuit of perfection, Andrew went above and beyond the call of duty, not leaving the office until the full roll-out had been implemented and teething problems solved. Andrew certainly played his part in helping us to serve a record-breaking number of customers and is a real asset to UK Credit – well done!
Star of the Month - Cindy Dunnell, Team Leader
Cindy is always there to support her team and encourage them to achieve their targets which, in turn, helps us to serve our customers better. What's more, she is a fantastic coach and mentor. Always looking at the needs of the customer, putting them before anything else, Cindy is a great role model, a great person and a real asset to UK Credit. Well done and thank you Cindy!