Existing customers


Our customer service doesn’t end once your loan pays out. We have an expert team on hand six days a week to help with anything related to your loan. Whether you’re the Borrower or the Guarantor, our staff are available to help with any queries or support you may need.

You can contact our customer care team by calling 01603 369 250 or visiting our contact us page.

We also have an online portal which you can access 24/7 to make payments, check your balance and more. Both the Borrower and their Guarantor can access this, they just need to create an account. Please ensure you use the same details as the loan application so we can link it to the correct account.

Some of our customers will become eligible to top-up their existing loan. So if you’re considering applying for more funds, see our loan top-up page or give us a call on 01603 369 100.

We understand circumstances change during the life of the loan and sometimes this can affect your ability to keep up with your repayments. If you’re concerned about your payments, call us straight away on 01603 369 250 or visit our payment help page for more information.

From time to time, we’ll contact you about any special deals or if you become eligible to apply for further funds. If you’d like to amend your marketing options, you can do so in our Preference centre

If you took a payment deferral during the coronavirus pandemic and would like more information on the effect this has on your loan, restarting your repayments and more, see our dedicated coronavirus support page.

Our comprehensive Specialist Support page contains information on the extra assistance UK Credit can provide, as well as details of external resources who can offer you professional support on issues to do with health, addiction and financial concerns.