Fraud prevention

 

Fraud is a very serious crime and with the increase in online and technology usage, criminals are finding more and more ways to access people’s data.

What is Fraud?

Fraud is an unlawful act by a person or association who acts in a false or deceitful way for their own gain. This could be to access data, money, property or important documents using false or stolen information.

How UK Credit works to prevent fraud

We take fraud prevention very seriously and implement several factors into our processes to prevent fraud and to act on and report it where necessary.

During the application process, a number of automatic and manual checks are completed to confirm a customer’s identity. These include checks with fraud prevention agencies, credit reference agencies and obtaining evidence, such as electronic identification and bank statements, to satisfy ourselves that the customer is who they say they are.

At the beginning of any new communication, our staff will also ask some security questions to confirm the customer’s identity. If a customer is unable to pass these checks, we will not discuss the account with them.

If a staff member suspects fraud based on any communication, activity or enquiry they are required to report this to our compliance team. These reports are investigated and if fraud or other unlawful activity is identified, the details are submitted to the relevant authority.

How do I protect myself against fraud?

Where possible, shred any paperwork which includes your name, address or other important details instead of just throwing it away.

If you receive a phone call, email or text message claiming to be your bank or another creditor never give them important information such as your card number, full password or PIN. If you’re in any doubt about whether the communication is genuine, contact the bank or creditor directly using the details on their official website or the phone number on the back of your card.

Check your credit report regularly and report any applications or accounts which you don’t recognise. You can check your report for free from Clearscore (Equifax), Credit Karma (TransUnion) and Experian.

What should I do if I suspect fraud?

If you suspect someone has used your details fraudulently you should contact the company as soon as possible. Businesses are obliged to investigate all claims of fraud, no matter who it is that reports them. You can also report this directly to Action Fraud

If you’re concerned about an email or phone call from UK Credit or you suspect someone has pretended to be you to apply for a loan with us, please contact us immediately.

If you feel you or someone else is in immediate danger, please don’t hesitate to call the police on 999.