Help

 

We like to ensure that we’re giving you all the information you need about our Guarantor loans. Whether you’re a new or existing customer, we have an extensive range of helpful information to assist you.

Our detailed FAQs page contains the answers to some of the most common questions we get asked about our loans. We hope you find all the answers to your questions on our website. However, if there is anything else, please visit our Contact us page to find out the various ways to get in touch

If you’d like more information about who to contact if you are experiencing financial difficulties or details on our regulators, please visit our Useful Resources page. We also have a dedicated specialist support team who are able to help those who might need some extra support. Our Specialist Support page has more details on this.

If you would like to make a complaint about the service you have received from UK Credit, please visit our Complaints page. Here you will find details on how to raise a complaint and how we will handle it, as well as information about your rights and who to contact if you’re not satisfied with our response.

We try to use as little financial jargon as possible when speaking with our customers, but if you’re unsure or you’d like a better understanding of some of the terminology we use, please visit our Glossary page.

We take allegations of fraud very seriously. Our detailed Fraud prevention page outlines information on what this is, how it can affect our customers and what UK Credit are doing to try and prevent fraud.

We try and be as transparent as possible when it comes to the fees and charges added to our loans. Visit our Tariff of fees and charges page for details on these and when they may be applied.