If you need to contact us you can find how to do this below – we are here to help.
As an existing customer, both you and your Guarantor can access and manage your loan account through the My Loan portal. Here you can contact your account handler to request settlement figures, discuss your payments and more. If you’d prefer to speak to someone, you’ll find the phone number for our customer care team below.
If you’re a new customer and you’d like to discuss your application or have any queries on completing your application, our underwriting team will be more than happy to assist you. You can also contact this team to enquire about topping up your existing guarantor loan.
Prefer pen and paper? If you’d like to write us a letter then please address it to:
48-52 Surrey Street
You can also send us a message using our online contact form and we’ll get back to you as soon as we can. Just hit the button below to access the form.
View our form
We hope you find your dealings with us to be friendly, professional, and efficient. Our aim is to deliver a service which is truly exceptional. If you have any feedback about any aspect of the service you have received, please let us know.
If you have any concerns, please bring them to our attention as soon as possible – the sooner we know about them the sooner we can respond. We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently. You can email our complaints team here