If you need to contact us with any questions, comments or concerns. There are several ways you can do this including phone, email, SMS & post.
Existing customers, both borrower and guarantor will have access to the My Loan portal. This is a dedicated customer portal that holds details of the loan account as well as giving you the ability to make payments online. You can also use the portal to request a settlement figure or send a direct message to your account handler and request a callback. If you’d prefer to speak to someone now, you’ll find the phone number for our customer care team below.
If you’re an existing customer who feels they might benefit from some extra support, you can visit our Specialist Support page to find out how to get in touch with our dedicated specialist support team.
If you’re a new customer and you would like to discuss your application or have any queries on completing your application, our underwriting team will be more than happy to assist you. You can also contact this team to enquire about topping up your existing guarantor loan.
Prefer pen and paper? If you’d like to write us a letter then please address it to:
48-52 Surrey Street
You can also send us a message using our online contact form and we’ll get back to you as soon as we can. Just click the ‘View our form’ button below to access the form.
View our form
We hope you find your dealings with us to be friendly, professional, and efficient. Our aim is to deliver a service that is truly exceptional. If you have any feedback about any aspect of the service you have received, please let us know using any of the contact channels on this page.
If you have any concerns, please bring them to our attention as soon as possible – the sooner we know about them the sooner we can respond. We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently. You can contact us at firstname.lastname@example.org