Contact us

 

If you need to contact us you can find how to do this below – we are here to help.

Just so you know, existing customers can manage their loan online through the My Loan portal. We also have an extensive FAQs section which might be able to answer your question.

If you still you need to talk to us, we have plenty of ways you can get in touch, including live chat.

Call

Our phone lines are open 8am – 8pm on weekdays, and 9am – 1pm on Saturdays.

New Applications 01603 828 828 9-6 Mon-Fri

Existing Customers 01603 827 837 8-8 Mon-Fri/9-1 Sat

 

Write

Prefer pen and paper? If you’d like to write us a letter then please address it to:

UK Credit
Floor 1, Norfolk Tower
48-52 Surrey Street
Norwich
Norfolk
NR1 3PA
 

Click

You can also contact us via our online contact form. Just hit the button below to get started.

View our form

 

Your Name (required)

Your Email (required)

Your Message

We hope you find your dealings with us to be friendly, professional, and efficient. Our aim is to deliver a service which is truly exceptional. If you have any feedback about any aspect of the service you have received, our staff will be happy to investigate.

Please bring your concerns to our attention as soon as possible – the sooner we know about them the sooner we can respond. We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently. You can contact us at complaints@ukcredit.co.uk