Independent Trustpilot Reviews

 

Read reviews from existing customers about UK Credit.

We’ve teamed up with the independent review site, Trustpilot, to collect feedback from our customers.
We take on board all comments, both good and bad and use them to continue to improve our service.

At UK Credit, we put our customers first and strive to meet four fundamental principles:

Understanding
Our customers are our top priority. We aim to get enough information to help us understand the unique situation and needs of each customer.

Knowledge
Our staff are trained and well-informed about our principles and practices to ensure we give our customers the best service and guidance possible.

Customer outcome
We treat our customers as we would like to be treated and don’t adopt a ‘one size fits all’ approach. We aim to ensure the best possible outcome for our customers based on their own individual circumstances.

Learning
We use every communication as a means to learn and adapt our methods so that we can continually improve our customer service.

We welcome all feedback on our service and processes, even if we didn’t complete the loan. This information is vitally important as it helps us to understand whether we are meeting our customers’ expectations and if there are any areas for improvement. This ensures we are able to continually improve our service for both new and existing customers.