Specialist Support


Here at UK Credit, we understand situations can change throughout our lives which can affect our ability to maintain our day to day tasks. Concerns such as mental or physical health, financial issues or living arrangements can have a severe impact on life and it’s often hard to know where to turn. That’s why we have our own in house support team who are here to help and support you through what can be a very difficult time. We treat people as we would like to be treated and letting us know about your circumstances will aid us to point you in the direction of further advice and support,if necessary. We can discuss your options with you and give you all the information you need so you can make an informed decision.

We have various contact methods to suit you, depending on what you find most comfortable, be that on the phone, via email or SMS. If now isn’t the best time to talk, we can arrange a more convenient time for you. If you feel you’d prefer to let someone else speak on your behalf, you can dedicate someone to have authority on your account and we can discuss the situation with them instead. As one of our customers, you are very important to us.

If you find you’re in need of some extra support, we have a dedicated specialist support team who you can contact directly on 01603 369 222 or email them at specialist.support@ukcredit.co.uk

If you feel you or someone you know is in immediate danger, please call 999 without delay. If you can’t talk, call 999 followed by 55 to indicate you need help but can’t talk.

We’ve also provided some further support information below which you may find useful.

Financial support
Stepchange is a leading debt-support charity in the UK who have been offering free debt advice and support for over 25 years. You can contact them via their website or call them on 0800 138 1111.

Unemployment and long-term sickness support
The government offers financial support for all kinds of situations – use their Benefits Calculator to work out what you could be entitled to. You can also visit the EntitledTo website which offers more information on what you could be eligible to claim.

If you’re employed by a business and are off long term sick, you should be entitled to Statutory Sick Pay for up to 28 weeks. If you’re unable to return to work after this time or if you’re self-employed you may be able to apply for Employment Support Allowance (ESA)
You can find further information about support for other issues on the AdFam website.

Mental health support
1 in 4 of us will struggle with mental health throughout our lives. This can affect all parts of our day-to-day life; from work, family, physical health as well as financial issues. If you feel you or someone you know could benefit from some mental health support, you can visit Mind the mental health charity or call their helpline on 0300 123 3393. You can also contact the Samaritans by calling their free 24/7 helpline on 116 123.

Addiction support
Action on Addiction offers support for those with issues relating to alcohol, drugs, food, gambling or other additions. You can call their helpline on 0300 330 0659 or visit their website for more information.
For support for gambling addiction, you either call the National Gambling Helpline on 0808 8020 133 or visit GamCare or BeGambleAware.

Domestic and financial abuse support
There are several charities within the UK that offer support for all types of domestic abuse, including financial abuse.

EnglandRefuge and Women’s Aid England offer support for women & children living in England
Freephone 24-hour Domestic Violence Helpline: 0808 2000 247

Northern IrelandWomen’s Aid Northern Ireland to find and contact your local women’s aid.
Freephone 24-hour Domestic Violence Helpline: 0808 802 1414

WalesWelsh Women’s Aid offers help and advice, in both English and Welsh.
Freephone 24-hour Domestic Violence Helpline: 0808 80 10 800

ScotlandScottish Women’s Aid or Scottish domestic abuse and forced marriage helpline
Freephone 24-hour Domestic Violence Helpline: 0800 027 1234

Support for menMen’s Advice Line
Freephone Helpline: 0808 801 0327

LGBTQ+ support Galop
Freephone Helpline: 0800 999 5428