Payment help


If you’re struggling financially and are worried that you won’t be able to meet this month’s scheduled loan repayment or, alternatively, you have already missed a payment and fallen into arrears, please call us!

UK Credit is a responsible lender, but more importantly we are human beings and we understand that sometimes life doesn’t go to plan – certainly, the last thing we want to do is make an already stressful situation even worse.

But whilst our collections team will work with you to find a solution to the problem and get things back on track, they can’t help you to resolve the problem if they don’t know that there is one. By not communicating with us, there is the risk that a relatively minor, one-off missed payment could result in further action being taken which may harm your credit rating and may make obtaining credit in the future more expensive.

If you miss a loan repayment, it is important that we speak to you immediately. Contacting a guarantor to inform them of non-payment on the part of a borrower is something we would rather avoid – this will normally happen after 48 hours of non-payment, although in some instances we will do so after 24 hours.

Don’t hesitate to contact our collections team on 01603 896 892 if you are experiencing financial difficulty.