Payment help

We’re here to help

If you’re struggling financially and are worried about making your repayments, please do get in touch. Our expert staff are on hand to help in whatever way they can. Sometimes just giving us a call and letting us know can help to prevent the situation from becoming worse.

Please call our collections team on 01603 827 837.

Payment FAQs

What should I do if I’m worried about making my next payment?
Please call us as soon as you’re aware of any issues making your repayment. The sooner we know about it, the sooner we can help. Please call our team on 01603 827 837.
What happens if my direct debit falls on a weekend or bank holiday?
If your regular payment is due on a weekend or bank holiday, the payment will usually be taken the next working day.
Can I make overpayments or request a settlement figure?
You can make an overpayment of up to three times your contractual monthly payment without any extra charges. This payment can be made via the online loan manager, over the phone or by amending your direct debit. If you would like to make a higher repayment or settle the account in full, please contact our team on 01603 827 837 or make a request via your Online Loan Manager at and we will get back to you.
Can I change my payment date?
Yes, however, there are some restrictions to this. If you would like to discuss changing your payment date, please call our team on 01603 827 837.
How can I find out how many payments I have left?
You can find most of the details about your loan at If you have any further questions, please don’t hesitate to call us on 01603 827 837.
I want to make a payment but have forgotten my password.
If you are trying to make a payment and are unable to login, please click on the forgotten my password link at Please note, it may take 24 hours for your password to reset.

Want to discuss anything else? Just call us on 01603 827 837.