Payment help


Loan payments made easy

Your time is valuable, which is why we want to ensure that managing your loan account is easy and convenient.

We are flexible in allowing our customers to make their scheduled monthly repayments in practically any way they choose – so long as you make your repayment on time, in full, how you do so is up to you. A majority of our customers choose to make their payments automatically by direct debit or standing order, although it is not uncommon for customers to make manual payments by telephone. You can also make payments online via our online Loan Manager

Once you have registered online, you can log-in and use our online Loan Manager morning, day, or night – 24/7. What’s more, you can make scheduled monthly payments flexibly whilst you are at home, at work, or even on the move via your smartphone.

We’re here to help

If you’re struggling financially and are worried that you won’t be able to meet this month’s scheduled loan repayment or, alternatively, you have already missed a payment and fallen into arrears, please call us!

UK Credit is a responsible lender, but more importantly, we are human beings and we understand that sometimes life doesn’t go to plan – certainly, the last thing we want to do is make an already stressful situation even worse.

But whilst our collections team will work with you to find a solution to the problem and get things back on track, they can’t help you to resolve the problem if they don’t know that there is one. By not communicating with us, there is the risk that a relatively minor, one-off missed payment could result in further action being taken which may harm your credit rating and may make obtaining credit in the future more expensive.

If you miss a loan repayment, it is important that we speak to you immediately. Contacting a guarantor to inform them of non-payment on the part of a borrower is something we would rather avoid – this will normally happen after 48 hours of non-payment, although in some instances we will do so after 24 hours.

Don’t hesitate to contact our collections team on 01603 896 892 if you are experiencing financial difficulty.

Making over-payments

If your financial situation changes over time and you find that you have more money available each month, you can use the extra cash to pay off your loan faster by making additional over-payments to your loan account.

Paying extra in this way will shorten the length of your loan, and therefore the total amount to be repaid – this is because interest is only paid on the remaining balance of a loan, which means that paying off your guarantor loan early will cut the amount of interest to be paid. There is even the option to settle your loan balance in full, should you find one day that you have the money available to do so, although in such instances we will usually apply a charge equivalent to 2 months interest on your loan.

If you wish to make loan overpayments, you can do so by making additional payments through our online Loan Manager or over the telephone.